Adding users (cashiers, managers and staff)

Give each team member their own login with the right role and access to the right shops.

For business admins Updated 13 Oct 2026
  1. Go to User Management › Users › Add.
  2. Enter the person's name, e-mail (used for password resets) and contact details.
  3. Under Roles and Permissions:
    • tick Is active?;
    • choose a Role, e.g. Cashier or Admin. See Roles and permissions;
    • choose the Access locations: only the shops this person works in, or All Locations.
  4. Under Login, tick Allow login and set a Username and Password. Share them privately with the person.
  5. Optional: Sales Commission Percentage, maximum discount, and salary/HR details (if HRM is enabled).
  6. Click Save.

When someone leaves

Edit the user and untick Is active? (or Allow login). They can no longer sign in, but their past sales stay in your reports with their name. Avoid deleting users who made sales.

Resetting a user's password

User Management › Users › Edit, enter a new password and save.

Tip: Give every person their own login. Shared logins make it impossible to know who made a sale, changed a price or had a cash shortage.

Note: Your subscription plan may limit the number of users. If you can't add more, contact support to upgrade.

Was this article helpful?

Thanks for letting us know!

Sorry it didn't help. Tell us what was missing on WhatsApp and we'll help you directly — and improve the guide.

Still need help?

Our support team is happy to help. To get the fastest answer, please include:

  • Your business name and username
  • What you were trying to do, and the page you were on
  • The exact error message or a screenshot
  • The invoice / reference number, if it is about a sale or payment
WhatsApp +254 745 063 337 Contact form
Monday to Saturday, 8:00 am – 6:00 pm (EAT)
© 2026 TechFusion POS · techfusion.africa