Viewing, editing or deleting a sale

Find any past sale, correct a mistake, add a payment, reprint the invoice or delete a sale made in error.

Updated 13 Oct 2026

Finding a sale

  • Sell › All sales lists every sale. Use Filters (date, location, customer, payment status) and the Search box (invoice number, customer).
  • Sell › List POS shows only sales made on the POS screen.
  • On the POS, Recent Transactions shows today's sales.

What you can do from Actions

Action Use it to
View See items, payments and activity history
Edit Change items, quantities, prices or customer
Add Payment / View Payments Record a balance paid later, or correct a payment
Print Invoice Reprint the receipt or invoice
Sell Return Return items. See Returns and refunds
Delete Remove a sale made in error

Deleting a sale made in error

Deleting a sale puts the stock back and removes its payments from the cash register. Use it only for genuine mistakes, such as a test sale or a duplicate. If the customer actually took goods and brought them back, use Sell Return instead.

Note: Editing and deleting depend on your role (Edit sell, Delete sell permissions). Every change is recorded in the sale's activity log with the user's name.

Important: If the sale was paid by M-Pesa, the money is still in your M-Pesa account after deleting. Refund the customer separately if needed.

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Our support team is happy to help. To get the fastest answer, please include:

  • Your business name and username
  • What you were trying to do, and the page you were on
  • The exact error message or a screenshot
  • The invoice / reference number, if it is about a sale or payment
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