Before you contact support — what to send us

We're here to help. Including these details means we can usually fix things in one reply instead of several:

1. Business name and your username (never your password).
2. Where: website or mobile app, and the page (e.g. "POS screen", "Add Purchase").
3. What you did, step by step, and what you expected.
4. What happened instead: the exact error message or a screenshot.
5. When it happened (date and time).
6. References: invoice number, product name/SKU, M-Pesa code, or customer name if relevant.

How to take a screenshot

• Windows: press Windows + Shift + S, select the area, then paste into WhatsApp.
• Android: press Power + Volume down together.

Contact us

Use the Still need help? box below: WhatsApp is the fastest, or the contact form on our website.

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