TechFusion "These credentials do not match our records" / "Incorrect username or password"
- Use your username, not your name or phone number (unless your admin set it that way).
- Check Caps Lock, and make sure no space was added before or after the username.
- On a phone, check the keyboard didn't capitalise the first letter automatically.
- Reset your password with Forgot Your Password?, or ask your admin to set a new one. See Signing in and passwords.
"User is inactive" / "Login not allowed"
Your account has been switched off. Your business admin can turn it back on in User Management › Users › Edit (tick Is active and Allow login).
"Business is inactive" / subscription expired
The business's account or subscription is not active. The business owner should contact TechFusion support.
The page just reloads, or says "Page expired"
The sign-in page was open too long. Refresh the page and try again. If it keeps happening, clear your browser's cookies for techfusion.africa or try another browser.
The app says "Your session has expired"
You were signed out on purpose (for example after a password change). Sign in again.
Still stuck? Contact support with your business name and username. Never send your password.
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