Printing problems

On a computer

Nothing happens after the sale

• Check Auto print invoice after finalizing is on for the location (Settings › Business Locations › Edit).
• Your browser may be blocking pop-ups for techfusion.africa. Allow pop-ups for the site.
• Reprint from Recent Transactions › Print to test.

Print window opens but the printer doesn't print

• Make sure the right printer is selected in the print window.
• Print a test page from Windows (Settings › Printers). If that fails, the problem is the printer or driver, not TechFusion.

Receipt is cut off, tiny or too wide

• Use an invoice layout with the Slim design. See Invoice layouts.
• In the print window set Paper size to your roll (58 or 80 mm), Margins: None, Scale: Default, and untick Headers and footers.

Blank paper comes out

Thermal paper only prints on one side. Turn the roll over.

On the mobile app (Bluetooth)

• Is the printer on, charged and paired in the phone's Bluetooth settings?
• Re-select it in Menu › Receipt printer and tap Test print.
• Turn the printer off and on, and keep it close to the phone.
• Wrong width? Change the paper size (58 / 80 mm) in Receipt printer.
• As a fallback, use Share to send the receipt as a PDF.

See also Bluetooth receipt printers.