A product is not showing on the POS screen

Check these in order:

1. Is it assigned to this location? Open Products › List Products, edit the product and check Business Locations includes the shop shown at the top of the POS.
2. Is there stock? With Manage Stock on, products with zero stock can't be sold (unless Allow Overselling is on). Check the stock in Reports › Stock Report, then record the purchase or opening stock.
3. Is it marked "Not for selling"? Edit the product and untick Not for selling.
4. Is the product active? Inactive products are hidden. In List Products, filter for inactive and activate it.
5. Are you searching the right thing? Search by part of the name, the SKU or the barcode. Check the Category/Brand filters on the product tiles are cleared.

Barcode scans but nothing is added

The barcode on the item must match the product's SKU (or sub-SKU for variations). Edit the product and put the barcode number in the SKU field.

Shows on the website but not in the app

Pull down to refresh the product list in the app, and check the app is set to the same location (Menu › Switch location).