Stock looks wrong

How to find out why the system's stock doesn't match the shelf — and how to correct it properly.

Updated 13 Oct 2026

1. Look at the product's stock history

Products › List Products › Actions › Product Stock History, choose the location. Every movement is listed with its reference. Look for:

  • a sale entered twice (same items, minutes apart);
  • a purchase still "Pending" or "Ordered": stock is only added when the status is Received;
  • a stock transfer not marked Completed;
  • a return that wasn't recorded;
  • stock sold from the wrong location.

2. Fix the cause, not just the number

Cause Fix
Duplicate sale Delete the duplicate sale (stock comes back)
Purchase not received Edit the purchase, set status Received
Transfer stuck Edit it to Completed
Damaged / lost / stolen Record a Stock Adjustment
Never recorded Add a purchase (if bought) or opening stock

Negative stock

Stock goes below zero only if Allow Overselling is on. Record the missing purchase, or turn overselling off in Business Settings › Product to prevent it.

Tip: Count your fastest-moving products weekly. Small differences found early are easy to explain. Big ones found at year-end are not.

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