How can we help you today?

Your first steps: signing in, finding your way around and setting up your business.

• Finding your way around TechFusion POS
• Setting up your business — first-day checklist
• Signing in, passwords and staying secure
• Understanding the dashboard

Making sales, payments and M-Pesa, credit sales, returns, receipts and the cash register.

• Making a sale on the POS screen
• Taking payment — cash, card, split payments and change
• Receiving M-Pesa payments at checkout
• Credit sales and pay terms (customer pays later)

Adding and importing products, prices, opening stock, adjustments, transfers and labels.

• Adding a product
• Products with sizes, colours or packs (variable products)
• Categories, brands and units
• Importing products from Excel

Contacts, customer groups, balances owed, ledgers and receiving payments.

• Adding and managing customers and suppliers
• Customer groups and special pricing
• Balances, ledgers and receiving payments
• Importing customers and suppliers

Buying stock from suppliers, paying them, returns and recording business expenses.

• Recording a purchase (receiving stock from a supplier)
• Paying suppliers
• Returning goods to a supplier
• Recording business expenses

Which report answers which question, profit and loss, stock reports and exporting data.

• Which report do I need?
• Profit and loss explained
• The stock report and stock value
• Cash register and end-of-day reports

Adding staff, roles and permissions, location access and commission agents.

• Adding users (cashiers, managers and staff)
• Roles and permissions
• Limiting users to certain locations
• Sales commission agents

Business settings, locations, taxes, invoices, payment methods, M-Pesa and printers.

• Business settings explained
• Business locations (shops, branches and stores)
• Setting up M-Pesa for your business
• Payment methods — renaming and turning them on or off

Selling from your phone, Bluetooth receipt printers, M-Pesa and full website access in the app.

• Getting started with the TechFusion POS app
• Selling on the app
• Bluetooth receipt printers and sharing receipts
• Using website features in the app (products, reports, settings…)

Fixes for the most common problems, and what to send us if you still need help.

• I can't sign in
• A product is not showing on the POS screen
• M-Pesa problems — prompts, confirmations and codes
• Printing problems